generative AI
3 posts tagged with “generative AI”
Natural Language Rate Tables: How AI RateAgents Are Letting Carriers Build Complex Freight Pricing in Plain English
AI RateAgents let carriers describe complex freight pricing logic in plain English and convert it to working rate tables. Here's how natural language rate management is reshaping carrier pricing and why it matters for small-to-mid fleets.
CXTMS InsightsApril 4, 2026 · 7 min read
Generative AI Transforms Logistics Customer Service: How Autonomous Support Agents Handle 70% of Shipper Inquiries Without Human Intervention
Freight customer service teams drown in repetitive WISMO calls, rate quote requests, and claims follow-ups. Generative AI support agents now resolve 70% of shipper inquiries autonomously — slashing hold times, cutting operational costs, and freeing human agents for the exceptions that actually need judgment.
CXTMS InsightsMarch 16, 2026 · 8 min read
GenAI Meets Operations Research: How Generative AI Is Accelerating Supply Chain Optimization Modeling by 10x
Generative AI is transforming operations research from a months-long bottleneck into rapid decision cycles. Here's how GenAI accelerates model scaffolding, data pipelines, and optimization code — and why supply chain leaders who become integrators will win.
CXTMS InsightsMarch 9, 2026 · 7 min read