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Privacy Policy

Effective Date: April 2, 2026

CXTMS ("we," "us," or "our") operates the cxtms.com website and the CXTMS platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, company name, phone number, and billing details when you register for an account or request a demo.
  • Communications: Information you provide when you contact us for support, submit feedback, or communicate with us via email or chat.
  • User Content: Data you upload, create, or store within the Service, including shipment records, documents, workflows, and configurations.

1.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, click patterns, session duration, and other analytics data.
  • Device & Browser Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
  • Cookies & Similar Technologies: We use cookies, pixels, and local storage to maintain sessions, remember preferences, and analyze usage. See Section 7 for details.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Process transactions and send related information (invoices, confirmations).
  • Respond to your requests, comments, and support inquiries.
  • Send administrative messages, updates, and security alerts.
  • Improve our Service through analytics and usage trends (in aggregate, anonymized form where possible).
  • Detect, prevent, and address fraud, abuse, or technical issues.
  • Comply with legal obligations and enforce our terms and policies.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, customer support), subject to confidentiality obligations.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Protection of Rights: To protect the rights, property, or safety of CXTMS, our users, or the public.
  • With Your Consent: When you have given us explicit consent to share information for a specific purpose.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, regular security assessments, and secure development practices. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access & Portability: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the link in the email or by contacting us.
  • Restrict Processing: Request that we limit how we use your data in certain circumstances.

To exercise any of these rights, please contact us at privacy@cxtms.com.

7. Cookies & Tracking Technologies

We use the following types of cookies:

  • Essential Cookies: Required for the Service to function (authentication, security, load balancing).
  • Analytics Cookies: Help us understand how visitors interact with our website so we can improve it (e.g., Google Analytics).
  • Preference Cookies: Remember your settings and preferences for a better experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it promptly.

10. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Effective Date" above. Your continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CXTMS
Email: privacy@cxtms.com
Website: https://cxtms.com/contact