Learn how to set up your account, configure notifications, and navigate the app.
Guides for shipment tracking, carrier management, analytics, and more.
Solutions for common issues like login problems, push notifications, and sync errors.
Reach our team directly for issues not covered in the documentation.
Tap "Forgot Password" on the login screen and enter your email address. You'll receive a reset link within a few minutes.
The CXTMS app requires iOS 16.0 or later and is compatible with iPhone and iPad.
Go to Settings > CXTMS > Notifications and ensure "Allow Notifications" is enabled. Also check that Focus modes aren't suppressing alerts.
Yes — you can view previously loaded shipments offline. Changes will sync automatically once you reconnect.
Shake your device while in the app to open the bug report form, or email us directly at support@cxtms.com.
Our support team is available Monday–Friday, 8 AM – 6 PM CST.