Performance Management
8 posts tagged with “Performance Management”
Physical AI in Warehouses Needs a Human-Intervention Cost Metric
Warehouse robots need more than a throughput score. Measure human intervention, recovery time, queue spillover, and dock service to reveal the true cost of physical AI.
CXTMS InsightsOctober 13, 2026 · 6 min read
A New Supply Chain Chief Starts Today: Build a 90-Day Service Baseline Before Modernization
A practical 90-day framework for supply chain leaders to freeze service, inventory, lead-time, and premium-freight baselines before modernization changes the evidence.
CXTMS InsightsOctober 12, 2026 · 6 min read
30% of Resilient Supply Chains Still Underperform: Connect Every Resilience Control to a Business Outcome
Why mature resilience programs can still underperform—and how to connect visibility, buffers, and response controls to margin, service, cash, and recovery outcomes.
CXTMS InsightsSeptember 20, 2026 · 6 min read
Starbucks' New Supply Chain Leader: Turn Executive Transition Into an Operating Baseline
Starbucks' supply chain leadership change shows why new executives need a dated baseline for service, inventory, waste, suppliers, and transportation.
CXTMS InsightsSeptember 6, 2026 · 6 min read
3PL Quality Is More Than On-Time Delivery: A 2026 Shipper Scorecard
Build a practical 2026 3PL scorecard that measures acceptance, visibility, exceptions, claims, billing, and recovery—not only on-time delivery.
CXTMS InsightsAugust 15, 2026 · 5 min read
Port Service Quality in 2026: Measure the Handoff, Not Just Vessel Time
Build a port handoff scorecard that measures container availability, holds, appointments, truck and rail dwell, free time, and event completeness.
CXTMS InsightsAugust 15, 2026 · 6 min read
J.M. Smucker’s Supply Chain Leadership Change Needs a 90-Day Operating Baseline
A practical 30/60/90-day operating baseline for supply chain leaders taking responsibility for manufacturing, planning, logistics, inventory, and service.
CXTMS InsightsJuly 28, 2026 · 6 min read
CSX's Q2 Beat Puts Rail Service Quality Back Beside Revenue Growth
CSX's strong second-quarter results make a case for rail growth, but shippers need a lane-level scorecard before committing more freight.
CXTMS InsightsJuly 23, 2026 · 5 min read